Terms of service

Last updated: 29 August 2026

These Terms of Service apply to your use of the Pawfect Litter website and purchases made from Pawfect Litter.

In these Terms, “Pawfect Litter”, “we”, “us” and “our” refer to Pawfect Litter, associated entities within or attached to the company or the holding companies.

By accessing our website, creating an account, placing an order or purchasing a subscription, you agree to these Terms and the policies referred to in them, including our Privacy Policy, Refund Policy, Shipping Policy and Cancellation Policy.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. Using our website

You may use our website for lawful personal or business purposes.

You must provide accurate, current and complete information when placing an order, creating an account or communicating with us.

If you create an account, you are responsible for keeping your login details secure and for activity occurring through your account.

You must not use our website to:

• engage in unlawful, fraudulent or misleading conduct;
• impersonate another person;
• provide deliberately false customer or delivery information;
• interfere with the operation or security of the website;
• attempt to gain unauthorised access to accounts or systems;
• scrape, copy or reproduce substantial parts of our website without permission; or
• circumvent eligibility requirements, promotional limits, purchasing restrictions or other controls we reasonably put in place.

We may restrict or suspend access to our website or an account where we reasonably believe this is necessary because of fraud, misuse, security concerns or a material breach of these Terms.

2. Products and product information

We take reasonable care to ensure that product descriptions, photographs, prices, weights, ingredients and other information on our website are accurate.

Actual colours and appearance may vary slightly depending on lighting, packaging batches, manufacturing variations and the device or screen used to view our website.

Minor changes to packaging, labelling or presentation may occur from time to time without changing the underlying product.

Product availability is subject to stock on hand. We may discontinue or temporarily remove products from sale.

We will not substitute a materially different product without your agreement.

Information provided on our website about cats, litter habits, litter trays, automatic litter boxes or pet care is general information only and is not veterinary advice.

Where a litter product is used with an automatic litter box or other equipment, you should also follow the instructions and requirements provided by the equipment manufacturer. Compatibility can vary between machines.

3. Orders

When you place an order, you are offering to purchase the products in your order at the price shown at checkout.

We may decline or cancel an order before fulfilment where there is a reasonable basis to do so, including where:

• the product is unavailable;
• payment cannot be processed or is reversed;
• the delivery address is outside our service area;
• an obvious pricing, promotional or product-listing error has occurred;
• we reasonably suspect fraud, unauthorised payment activity or misuse of a promotion; or
• fulfilling the order would breach a law or other legal requirement.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled portion of the order.

We will not charge you an additional amount without your authorisation.

If an obvious pricing or promotional error is identified before fulfilment, we may contact you and give you the choice of proceeding at the correct price or cancelling the affected item or order for a refund.

Once an order has been prepared, dispatched or delivered, we may not be able to accommodate a change-of-mind cancellation.

4. Prices and payment

Unless otherwise stated, prices displayed on our website are in Australian dollars and include GST where applicable.

Delivery charges, if any, will be displayed before you complete checkout.

Prices may change from time to time. A price change will not alter the price of an order we have already accepted, except where there has been an obvious error and the matter is handled in accordance with these Terms and applicable law.

You must be authorised to use the payment method provided for your purchase.

Payment processing may be provided by Shopify, PayPal or another third-party payment provider. Their own terms and privacy practices may also apply to their services.

5. Promotions and discount codes

From time to time, Pawfect Litter may offer discount codes, introductory offers, referral offers, free products, promotional pricing or other promotions.

Promotions may have specific eligibility requirements, dates, product restrictions, minimum spends, maximum discounts or redemption limits. Important conditions applying to a promotion will be stated with the promotion or otherwise made available before purchase.

Unless we expressly state otherwise:

• promotional codes have no cash value;
• a promotional code must be entered and successfully applied at checkout;
• promotional codes cannot be applied retrospectively to completed orders;
• promotional codes cannot be combined with other promotions unless the combination is expressly permitted; and
• a customer must satisfy the eligibility requirements when the order is placed.

We may withdraw or change a promotion for future orders. This will not remove a promotional benefit from an eligible order we have already accepted.

We may refuse a promotional redemption where we reasonably believe the customer does not meet the stated eligibility requirements or is attempting to circumvent them.

6. FIRST30 introductory offer

FIRST30 is an introductory offer intended to allow genuinely new Pawfect Litter customers and households to try our products. Unless expressly stated otherwise with the offer, it is available once per new customer and once per household.

For this purpose, a household means people ordinarily residing together at the same residential address when the offer is redeemed. A customer who has previously completed a purchase from Pawfect Litter is not a new customer.

Using additional customer accounts, names, email addresses, telephone numbers, payment details or delivery addresses does not create further eligibility. A different email address, account, name or delivery address does not make an existing customer a new customer.

Where we reasonably believe FIRST30 has already been redeemed by the same customer or household, we may review relevant current and previous order and account information in accordance with our Privacy Policy.

If the affected order has not been fulfilled, we may:

• contact you and offer the option of proceeding without the discount by paying the remaining balance; or
• cancel the order and refund any amount already paid.

We will not charge an additional amount to your payment method without your authorisation.

Where misuse is identified after an order has been fulfilled, we may decline further introductory promotional benefits for that customer or household.

We will consider genuine exceptional circumstances reasonably and fairly, including where unrelated occupants have changed at a residential address.

7. Litter Club subscriptions

Some Pawfect Litter products are available through our recurring Litter Club subscription.

When you subscribe, you authorise us and our payment provider to charge your selected payment method for recurring orders at the frequency and price applicable to your subscription.

Your selected product, delivery frequency, subscription price and other relevant information will be shown when you subscribe and in your subscription confirmation.

There is no minimum number of deliveries, no cancellation fee and no lock-in contract.

You may bring forward, pause, skip, change or cancel your subscription before your next order is processed, using the available subscription-management options or by contacting us.

A change or cancellation made after a recurring order has already been processed or prepared may not take effect until the following order. Cancelling the subscription does not automatically cancel an order that has already been processed.

The subscription discount applies only while the subscription remains active and eligible for that discount.

If an introductory promotion such as FIRST30 is validly applied to the first order of a subscription, the introductory discount applies only to that eligible order unless the promotion expressly states otherwise. Future recurring orders will be charged at the applicable Litter Club subscription price.

We may change subscription prices from time to time. Where a change will affect future recurring charges, we will provide reasonable notice before the new price applies. We will not retrospectively alter the price of a subscription order that has already been processed.

Further information is available in our Cancellation Policy.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

8. Delivery

Pawfect Litter currently delivers within the Perth metropolitan area.

Orders placed for delivery outside our available delivery area may be cancelled. If payment has already been taken, we will refund the amount paid for the cancelled order.

Current delivery charges, free-delivery thresholds and delivery information are displayed on our website or at checkout and may change for future orders.

Any delivery timeframe we provide is an estimate unless we expressly guarantee a particular delivery time. We will make reasonable efforts to deliver orders within the stated timeframe, but delays can occasionally occur because of circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and reasonable access for delivery.

If you provide authority to leave an order unattended or give specific delivery instructions, we may follow those instructions where it is reasonably safe and practical to do so.

If your order is lost, damaged during delivery or delivered incorrectly, please contact us so we can investigate and provide any remedy to which you are entitled.

Further information is available in our Shipping Policy.

9. Returns, refunds and consumer guarantees

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, if a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy provided by law. Nothing in these Terms or any Pawfect Litter policy is intended to exclude or restrict those rights.

Because cat litter and certain other products we sell are hygiene-related products, we do not generally accept returns simply because you change your mind, choose the wrong product or your cat does not prefer a particular litter, unless we have expressly agreed otherwise.

This change-of-mind position does not apply where you have rights under the Australian Consumer Law.

If a product arrives damaged, is faulty, is materially different from what was ordered, or otherwise does not meet an applicable consumer guarantee, contact us at meow@pawfectlitter.com.au with your order details and information about the problem.

We may request reasonable information, photographs or return of the affected product where necessary to assess the issue.

Any timeframe we request for contacting us is intended to help us resolve issues promptly and does not remove rights that continue to apply under the Australian Consumer Law.

Further information is available in our Refund Policy.

10. Order cancellations

If you need to cancel or change a one-off order, contact us as soon as possible and we will try to accommodate the request where reasonably possible.

If an order has already been packed, prepared for delivery, dispatched or delivered, cancellation may no longer be possible. Your rights regarding faulty or non-compliant products remain unaffected.

Subscription cancellations are addressed in the Litter Club section above and our Cancellation Policy.

11. Customer reviews, photographs and other content

If you submit a review, photograph, video, testimonial, comment or other content to Pawfect Litter, you confirm that:

• the content is genuinely yours or you have permission to provide it;
• it does not infringe another person’s intellectual property, privacy or other legal rights;
• it is not deliberately false or misleading; and
• any incentive or benefit connected with the review has been disclosed where required.

You give Pawfect Litter a non-exclusive, worldwide, royalty-free licence to reproduce, display and use content you voluntarily submit to us for operating and promoting Pawfect Litter, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is unlawful, fraudulent, abusive, irrelevant, infringes another person’s rights or breaches these Terms.

We will not alter customer reviews in a way that creates a misleading impression about genuine customer feedback.

12. Intellectual property

Unless otherwise stated, the website and its original content, including Pawfect Litter branding, logos, product photography, graphics, written content, videos and website design, are owned by or licensed to Pawfect Litter and protected by applicable intellectual property laws.

You may view and use the website for ordinary personal use.

You must not reproduce, republish, commercially exploit, modify or distribute our protected content without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

13. Third-party services and links

Our website is hosted and supported by Shopify and may use other third-party services for payment processing, subscriptions, reviews, analytics, advertising, delivery or other functions.

Third-party services may have their own terms and privacy policies.

Links to external websites are provided for convenience. We do not control independent third-party websites and are not responsible for their content, security or practices.

Your purchase of Pawfect Litter products is a transaction between you and Pawfect Litter, even where Shopify or another provider supplies the technology used to facilitate the transaction.

14. Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.

Information may be used for purposes including:

• processing and delivering orders;
• managing customer accounts and subscriptions;
• providing customer support;
• communicating with customers;
• preventing and investigating suspected fraud or promotional misuse;
• improving our website and services; and
• marketing where permitted.

15. Website availability

We aim to keep our website accurate, secure and available but cannot guarantee uninterrupted access at all times.

Maintenance, technical faults, third-party outages or other circumstances may occasionally affect website availability.

Where reasonably possible, we will correct material website errors after becoming aware of them.

16. Liability

Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees, rights or remedies that cannot lawfully be excluded or restricted, including under the Australian Consumer Law.

To the extent permitted by law, Pawfect Litter is not responsible for loss caused solely by:

• use of a product contrary to its instructions or intended purpose;
• failure to follow the instructions or compatibility requirements of a third-party product such as an automatic litter box;
• unauthorised alteration or misuse of a product;
• inaccurate information or delivery instructions supplied by the customer; or
• circumstances outside our reasonable control where we have otherwise complied with our legal obligations.

Where the law permits liability to be limited, any limitation will apply only to the extent permitted by law.

Nothing in these Terms is intended to exclude liability for fraud, wilful misconduct or any liability that cannot legally be excluded.

17. Fraud and promotional misuse

We may take reasonable steps to protect Pawfect Litter and our customers from suspected fraudulent transactions, payment fraud, account misuse and deliberate circumvention of promotional terms.

This may include reviewing or comparing information associated with orders and customer accounts where reasonably necessary and permitted under our Privacy Policy.

We may delay fulfilment while seeking reasonable verification of an order.

Where we reasonably determine that an order involves fraud, unauthorised payment activity or deliberate promotional abuse, we may reject or cancel the affected order and refund amounts paid where appropriate.

We may also restrict future promotional eligibility or account access where reasonably necessary to prevent repeated misuse.

Nothing in this section gives us the right to withhold a refund or other remedy that a customer is legally entitled to receive.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, website, products, promotions, services or legal obligations.

The current version will be published on this page with the date it was last updated.

Changes will generally apply to future use of the website and future purchases. We will not retrospectively change the agreed terms of a completed purchase merely by updating this page.

Where a material change affects an ongoing subscription or another continuing arrangement, we will provide notice where required by law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.

20. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean we permanently waive our right to enforce it.

21. Governing law

These Terms are governed by the laws of Western Australia and applicable laws of the Commonwealth of Australia.

You and Pawfect Litter submit to the jurisdiction of the courts of Western Australia and any other court that has jurisdiction under applicable law.

Nothing in this section limits any rights a consumer may have concerning jurisdiction under applicable consumer-protection laws.

22. Contact us

Pawfect Litter
Email: meow@pawfectlitter.com.au
Address: Joondalup WA 6027, Australia