Shipping policy

Last updated: 11th September 2026

This Shipping Policy applies to orders placed with Pawfect Litter.

Delivery area

We deliver to Perth and surrounding areas, covering postcodes 6000 to 6219. If we can't deliver to your address, no delivery option will appear at checkout.

A small number of outlying localities within this range can't be reached by our delivery partner. If your order is affected we'll contact you and refund it in full.

Orders placed for delivery outside our delivery area may be cancelled. If payment has already been taken, the amount paid will be refunded to the original payment method.

Delivery fees

• Eligible one-off orders over $22: Free delivery.
• Eligible one-off orders of $22 or less: A $10 flat delivery fee.
• Litter Club subscription orders: Orders over $22: Free delivery, under $22 has a $10 flat delivery fee.

The applicable delivery fee will be displayed at checkout before payment.

Delivery timeframes

Orders are usually delivered within 3 to 5 business days.

Delivery timeframes are estimates unless we expressly guarantee a particular delivery date. Delays may occasionally occur because of public holidays, severe weather, stock availability, unusually high order volumes, access issues or other circumstances outside our reasonable control.

If a material delay affects your order, we will make reasonable efforts to contact you using the details supplied with your order.

Delivery addresses

You are responsible for providing a complete and accurate delivery address, including any unit number, access code or delivery information reasonably required to reach the property.

If you notice an error in your delivery address, contact us at meow@pawfectlitter.com.au as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or prepared for delivery.

Additional delivery costs caused by an incorrect or incomplete address may be charged where reasonable and permitted by law. We will not charge an additional amount without informing you first.

We cannot deliver to Parcel Lockers.

Authority to leave and delivery instructions

Deliveries by default are authority to leave an order. With specific delivery instructions, we may follow those instructions where it is reasonably safe and practical to do so.

Please nominate a sheltered and reasonably secure location wherever possible. A driver may choose not to leave an order where doing so would be unsafe, impractical or likely to expose the products to damage.

Missing, damaged or incorrect deliveries

If your order is significantly delayed, marked as delivered but cannot be located, damaged during delivery or delivered incorrectly, please contact us at meow@pawfectlitter.com.au.

Please include your name, order number and any relevant photographs or delivery information so we can investigate promptly.

Where a delivery problem causes a product to fail to meet a consumer guarantee, we will provide the remedy required under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.