Privacy policy

Last updated: 29 August 2026

This Privacy Policy explains how Pawfect Litter collects, holds, uses and discloses personal information when you visit our website, place an order, join the Litter Club, contact us or otherwise interact with our business.

In this policy, “Pawfect Litter”, “we”, “us” and “our” refer to this company and associated companies including those trading as Pawfect Litter.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products and services.

Personal information we collect

The personal information we collect depends on how you interact with us and may include:

your name, email address and telephone number;
your billing address, delivery address and delivery instructions;
your customer account and subscription information;
details of products viewed, added to your cart, ordered, returned or reviewed;
order, payment and transaction information;
communications you send to us, including customer-service and privacy enquiries;
reviews, photographs, videos or other content you choose to submit;
discount, referral, rescue-partner or promotional codes used with an order;
device, browser, IP address, cookie and similar technical information; and
information about how you use and navigate our website and interact with our advertising or communications.

Payment information

Payments are processed through Shopify Payments, PayPal or another payment provider made available at checkout.

Your payment provider may collect and process your card, bank-account or other payment credentials. Pawfect Litter generally does not receive or store your complete payment-card number. We receive transaction information needed to confirm and manage your payment and order.

How we collect personal information

We may collect personal information:

directly from you when you place an order, create an account, join the Litter Club, submit a form or contact us;
automatically when you visit or use our website, through cookies and similar technologies;
from Shopify and service providers that help us operate our store;
from payment, subscription, review, delivery, marketing and analytics providers;
from social-media and advertising platforms when you interact with our pages or advertisements; and
from a person acting on your behalf, where reasonably authorised.

If you provide personal information about another person, such as a delivery recipient, you should have permission to provide that information and ensure it is accurate.

Why we use personal information

We may use personal information to:

process payments, orders, deliveries, returns, refunds and cancellations;
create and manage customer accounts;
create, administer and charge for Litter Club subscriptions;
provide customer service and respond to enquiries;
communicate with you about an order, account or subscription;
confirm eligibility for discounts, introductory offers and promotions;
detect and prevent fraud, payment misuse and promotional abuse;
publish and manage reviews or other content you submit;
send marketing communications where you have consented or where otherwise permitted by law;
measure and improve our website, products, advertising and customer experience;
maintain the security and proper operation of our website and systems;
comply with legal, taxation, accounting and regulatory obligations; and
establish, exercise or defend legal claims.

Introductory offers and fraud prevention

Where an offer is limited to a new customer or household, we may compare relevant current and previous order information to confirm eligibility and prevent misuse.

This may include reviewing names, customer accounts, email addresses, telephone numbers, delivery addresses, billing information and limited payment or device indicators made available to us by Shopify or our service providers.

We use this information only where reasonably necessary to administer the offer, protect our business and customers, or investigate suspected fraudulent or unauthorised activity.

When we disclose personal information

We may disclose personal information to service providers that help us operate Pawfect Litter, including:

Shopify, which hosts and supports our online store;
payment processors, including Shopify Payments and PayPal;
subscription-management providers, including Seal Subscriptions;
review-management providers, including Judge.me;
delivery, logistics and order-fulfilment providers;
email, customer-service, cloud-storage and business-software providers;
website analytics and advertising providers, which may include Google, Meta and TikTok;
professional advisers, including accountants, insurers and legal advisers; and
government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.

We may also disclose information:

when you direct or authorise us to do so;
to protect the safety, rights or property of Pawfect Litter, our customers or others;
to investigate suspected fraud or unlawful activity; or
in connection with a proposed or completed sale, merger or restructuring of our business, subject to appropriate confidentiality and privacy protections.

We do not sell customer contact lists.

Shopify

Shopify collects and processes personal information about your access to and use of our store so that it can provide and improve its services.

Information submitted through our store is shared with Shopify and may be processed by Shopify and its service providers in Australia or overseas.

For more information, please review the Shopify Consumer Privacy Policy. Privacy choices relating to information processed by Shopify may also be available through the Shopify Privacy Portal.

Cookies, analytics and advertising

Our website and service providers use cookies, pixels and similar technologies to:

keep the website and checkout functioning;
remember preferences and shopping-cart contents;
understand how visitors use our website;
measure website and advertising performance;
help prevent fraud and maintain security; and
show or measure advertising that may be relevant to you.

Some cookies are necessary for the website to operate. Other cookies may be controlled through available cookie settings, your browser settings or the privacy controls offered by the relevant advertising platform.

Blocking cookies may affect the operation of some website features.

Marketing communications

We may send promotional emails or other marketing communications where you have consented or where otherwise permitted by law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us at meow@pawfectlitter.com.au.

Unsubscribing from marketing will not prevent us from sending necessary non-promotional communications concerning your orders, account, subscription or customer-service requests.

Customer reviews and submitted content

If you submit a review, photograph, video or testimonial, the content and the display name you provide may be published on our website or used in Pawfect Litter marketing in accordance with our Terms of Service.

Please do not include sensitive personal information or information about another person in publicly submitted content unless you have permission to do so.

Overseas processing

Some of our service providers operate or store information outside Australia. As a result, personal information may be processed in countries where Shopify or our other technology, payment, analytics, advertising and cloud-service providers operate.

The countries involved may change as providers update their infrastructure. Where Australian privacy law applies to us, we will take the steps required by law in relation to overseas disclosures.

Security

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure. You are responsible for keeping your customer-account password and access details confidential.

If you believe your account or personal information may have been compromised, please contact us promptly.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage customer accounts and subscriptions, fulfil orders, maintain business and taxation records, resolve disputes, prevent fraud and comply with legal obligations.

When information is no longer reasonably required, we may delete it, destroy it securely or de-identify it, subject to applicable law and technical limitations.

Access and correction

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact meow@pawfectlitter.com.au. We may need to verify your identity before processing the request.

Access and correction rights are subject to applicable law, and there may be circumstances in which we are permitted or required to refuse a request. If that occurs, we will explain the reason where required.

Children’s information

Our website and products are not directed to children, and we do not knowingly collect personal information from children without appropriate permission.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can investigate and take appropriate action.

Privacy complaints

If you have a concern or complaint about how we have handled personal information, contact us using the details below and provide sufficient information for us to investigate.

We will acknowledge and respond to privacy complaints within a reasonable period.

If the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, service providers, technology or legal obligations.

The current version will be published on this website with an updated review date. Where required by law, we will provide additional notice of material changes.

Contact us

Pawfect Litter
Email: meow@pawfectlitter.com.au
Address: Joondalup WA 6027, Australia