Refund policy
Last updated: 13 September 2026
This Refund Policy applies to purchases made from Pawfect Litter.
Change-of-mind returns
Because cat litter and certain other products we sell are hygiene-related products, we do not accept returns or provide refunds simply because you change your mind, select the wrong product or your cat does not prefer a particular litter.
This change-of-mind policy does not limit any rights you may have under the Australian Consumer Law.
Damaged, faulty or incorrect products
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product arrives damaged, is faulty, is materially different from its description, is not fit for its disclosed purpose, or is different from what you ordered, please contact us as soon as reasonably possible at meow@pawfectlitter.com.au.
Depending on the circumstances and the requirements of the Australian Consumer Law, you may be entitled to a replacement, refund or another appropriate remedy.
Although contacting us within 30 days will usually help us investigate and resolve delivery-related issues promptly, this requested timeframe does not remove or limit any rights that continue to apply under the Australian Consumer Law.
How to report a problem
Please email meow@pawfectlitter.com.au and include:
- your name and order number;
- a description of the problem;
- photographs of the product, packaging or damage where reasonably possible; and
- the remedy you are requesting.
We may request reasonable evidence of purchase or further information needed to assess the issue.
Returning a product
Please contact us before returning a product so we can provide the appropriate return or disposal instructions. Products returned without contacting us first may be difficult to identify or process.
If a product fails to meet an applicable consumer guarantee, we will cover reasonable return costs where required by the Australian Consumer Law. We may also arrange another practical solution where returning the product is not reasonably necessary.
You do not need to retain or return a faulty product in its original packaging to exercise rights available under the Australian Consumer Law.
Refunds
If a refund is approved, it will be issued to your original payment method unless another method is agreed with you.
We aim to process approved refunds within 10 business days. Your bank, card provider or payment service may require additional time to display the refund in your account.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at meow@pawfectlitter.com.au.
Goodwill and promotional store credits
Discretionary store credits issued free of charge as a goodwill gesture or as part of a promotion must be used within 6 months of the date of issue, unless we confirm a later expiry date in writing. After that expiry date, Pawfect Litter may cancel or withdraw any unused balance.
We will clearly state the expiry date when the credit is issued. For promotional credits, we will also disclose the expiry condition with the offer before you take it up.
This six-month rule does not apply to purchased gift cards or vouchers, credits representing money you have paid (including refunds and overpayments), or any credit that must remain valid for longer by law. We will not require you to accept store credit instead of a refund or other remedy you are legally entitled to under the Australian Consumer Law.
This rule applies only to eligible credits issued on or after 13 September 2026. Credits issued before that date remain subject to their original terms, including any stated expiry date or promise of no expiry.
These terms also appear in the store credits section of our Terms of Service.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.