Cancellation policy
Last updated: 29 August 2026
This Cancellation Policy applies to recurring Litter Club subscriptions and orders placed with Pawfect Litter.
Litter Club subscriptions
When you purchase a Litter Club subscription, you authorise us and our payment provider to charge your selected payment method for recurring orders at the delivery frequency you choose.
There is no minimum number of deliveries, no cancellation fee and no lock-in contract. You may:
- skip an upcoming delivery;
- bring your next delivery forward;
- change your delivery frequency;
- change an eligible product or quantity;
- pause your subscription; or
- cancel your subscription.
How to manage or cancel your subscription
You can manage your subscription through your Pawfect Litter customer account or by using the subscription-management link contained in your subscription emails.
If you cannot access your subscription or need assistance, contact us at meow@pawfectlitter.com.au.
We recommend making any change before your next order is processed. Changes made before processing will apply to the upcoming order. Changes made after an order has been processed or prepared may not take effect until the following scheduled order.
Orders that have already been processed
Cancelling or pausing your subscription does not automatically cancel an individual order that has already been processed.
If you need to cancel an order that has already been processed, contact us as soon as possible. We will try to accommodate your request where reasonably possible.
If the order has already been packed, prepared for delivery, dispatched or delivered, cancellation may no longer be possible. This does not affect any rights you may have if a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Subscription discounts and introductory offers
Your Litter Club discount applies only while your subscription remains active and eligible for that discount.
If the FIRST30 introductory offer is validly applied to your first subscription order, it applies only to that eligible first order unless expressly stated otherwise. Future recurring orders are charged at the applicable Litter Club subscription price.
Cancelling and later restarting a subscription does not create new eligibility for an introductory offer that has already been used by the same customer or household.
Cancellation confirmation
Your subscription remains active until the cancellation has been completed and confirmed. After cancelling, please check your customer account or confirmation email to ensure the cancellation was successful.
Cancelling your subscription will stop future subscription orders that have not already been processed. It will not affect completed orders or remove amounts already properly payable for orders that have been processed.
Changes made by Pawfect Litter
We may need to change or discontinue a subscription product because of stock availability, product changes or other operational reasons. If a material change affects your future recurring orders, we will provide reasonable notice and explain the options available to you.
We will not substitute a materially different product or charge a higher recurring price without providing appropriate notice and any consent required by law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.